Frequently Asked Questions
Everything you need to know about bringing Dip into your home.
What is the typical shipping timeframe for furniture items?
Most of our home essentials ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly.
Do you offer a warranty on your products?
Yes, all Dip products come with a limited one-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Request a Swatch' page to ensure the color and texture fit your space perfectly.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can pay for your home upgrades over time.